The Good Rub offers a 30-Day Money Back Guarantee- If you’re not happy with a product, simply contact us for a refund.  All returns are subject to a 25% fee since we DO NOT re-sell returned items (all products promised fresh when ordered). Click HERE to manage your return. We will refund your credit card within 30 days of receiving your return.  Shipping charges are not refundable and those orders that qualified for Free Shipping, the shipping charges will be deducted from the return.  All returns must have at least 50% remaining or a refund/credit will not be valid.

DAMAGED ITEMS- When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Please Note: Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.

Privacy Policy

The Good Rub use of personal information that you may submit to The Good Rub through this website is governed by the The Good Rub Privacy Policy.

What information do we collect? We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails, the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example, Craftybase helps us manage our inventory.

Please see the Craftybase Privacy Policy for more details.

Payments

We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Square Privacy Policy for more details.

California Online Privacy Protection Act

Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below.

Privacy Policy Created 2019

Terms of Service

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site.

Legal Notice

All notices from The Good Rub to you may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from you to The Good Rub shall be made either by e-mail, sent to the address we provide on our website, or first class mail to our address at:

2701 Del Paso Rd. Ste 130-186 Sacramento, CA 95835

Delivery shall be deemed to have been made by You to The Good Rub five (5) days after the date sent.

Copyright

All content appearing on this website is the property of:

The Good Rub

2701 Del Paso Rd. Ste 130-186 Sacramento, CA 95835

Copyright © 2015 The Good Rub. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012 The Good Rub. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Good Rub. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Good Rub or any third party, except as expressly granted herein.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Good Rub and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Good Rub believes that customer conduct violates applicable law or is harmful to the interests of The Good Rub and its subsidiaries.

Consumer Agreement

ALL THE PRODUCT STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. ALL PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

The statements on The Good Rub website and any statements, articles, emails, correspondence between customers or potential customers and any agent, employee or representative of The Good Rub, are not meant to take the place of medical advice for any symptoms. Although essential oils and/or homeopathic ingredients have been used effectively for centuries, The Good Rub, its owners, directors, partners or affiliates accept no liability for any adverse reactions you may experience. If pregnant, suffering from a medical condition, or taking medication, please consult a health care practitioner before using any product containing essential oils and/or homeopathic ingredients. Please discontinue use if sensitivity occurs.

You may purchase merchandise from this website by using Square. The Good Rub reserves the right to change its payment procedures at any time without prior notice to you.

Shipping & Delivery

At this time, The Good Rub ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, The Good Rub ships merchandise to Canada and Mexico, and many other international locations. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

Standard orders will be shipped within 1-2 business days. Larger orders can take 3-5 business days to ship, but we will contact you should we need the additional time.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. The Good Rub is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

The Good Rub charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The content included in this website, statements, articles, emails and correspondence has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this website. The Good Rub makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the website, Content or The Good Rub products, or the suitability, functionality, or operation of this website or its Content. By using this website, you assume the risk that the Content on this website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. The Good Rub SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES, CONTENT AND THE GOOD RUB PRODUCTS. IN NO EVENT WILL THE GOOD RUB BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information, content and The Good Rub products on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The references and descriptions of products or services within the website materials are provided “as is” without any warranty of any kind, either express or implied. The Good Rub is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials and products on this website or of any of the products or services described herein.

The inclusion of materials on this server does not imply any endorsement by The Good Rub, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although The Good Rub tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the original source of the material, product or service to ensure that the information you are relying upon is correct.

Miscellaneous

VOID WHERE PROHIBITED:

Although the information on this website is accessible worldwide, not all products or services discussed in this website are available to all persons or in all geographic locations or jurisdictions. The Good Rub and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this website is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of The Good Rub shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court in Sacramento County California. Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and The Good Rub with respect to this website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and The Good Rub with respect to this website. No modification of the Terms and Conditions shall be effective unless it is authorized by The Good Rub. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
DISCLAIMER
We at The Good Rub are not acting as licensed or certified doctor/medical professionals. We do not diagnose, prescribe, treat or cure any disease, physical or mental. Our services and advice are not intended as a substitute for regular medical care performed by a licensed or certified doctor.  The information or advice provided here is for educational purposes only.  We educate and inform about holistic, natural alternatives for skincare, nutrition and health.  The Good Rub specifically disclaims any liability for any adverse reactions in any way associated with the use of its products.  Any reliance on any information or materials provided herein is done so recognizing no warranties exist on The Good Rub products.